Frequently Asked Questions
Everything you need to know about your Keychron Australia experience.
How long does shipping take within Australia?
We offer standard and express shipping options across Australia. Standard shipping typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days depending on your location.
Do your keyboards come with an Australian warranty?
Yes, all products purchased directly from Keychron Australia come with a 12-month local warranty that covers any manufacturing defects or hardware failures under normal use.
What is your return policy for change of mind?
We offer a 14-day return policy for unused items in their original, unopened packaging. Please note that shipping costs for change-of-mind returns are the responsibility of the customer.
Are your keyboards compatible with both Windows and macOS?
Absolutely. Keychron keyboards are designed with a unique Mac layout and include dedicated media keys, while also being fully compatible with Windows. We include extra keycaps for both operating systems in the box.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services such as Afterpay and Zip Pay for your convenience.
How can I track my order once it has been placed?
Once your order has been dispatched from our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.